Our warehouse is right off Main St. in Spindale, N.C. which is about an hour from 5 major cities, Charlotte, Asheville, Morganton, Hickory, and Spartanburg, SC.
We are working on getting our name outside the building, but for now we do not have a sign because of zoning laws.
Our address is 124 Oak St., Spindale, NC 28160. Some GPS devices want to put a N. or S. before the Oak which is fine. The building is on the corner of Oak St. and Davis St. and has rock on the front.
Yes, we have a working warehouse you can visit by appointment only. We are very flexible and can find a time that is convenient for you.
Please call 828-429-3545 to make an appointment.
Large items like doors and arches are disassembled to be stored, so these items are best viewed on our inventory page.
We would be happy to work with you in the rental selection process and let you visit the warehouse but the quickest way to get pricing, availability, and reserve your items is to submit the form on our Contact page. Please include your event date and all items you wish to rent. If you are requesting delivery, please be sure to include venue information. If you don’t see something on our website, please be sure to ask. We may have it, but we haven’t gotten it on the website yet.
We will send you a quote within 1-2 business days regarding item availability and pricing based on your list of items. From there you may make changes as needed.
Deposit is due within 7 days of the FIRST approved quote received to HOLD items. If an item on your quote is requested by someone else and your deposit is not paid, we will release the item(s) to the other person and remove it from your rentals.
Occasionally emails do get lost. We do our best to respond to all inquiries within 24-48 business hours. If we haven’t responded to your inquiry please call us at 828-429-3545.
Once you receive a final quote from us, the deposit + Insurance Fee is due with-in 7 days to HOLD items. If an item(s) on your quote is requested by someone else and your deposit is not paid by the deadline, we will release the item(s) to the other person and remove it from your rentals. Please see “Do you require a deposit and is it non-refundable” below for more information on our deposit policy.
Yes, we do deliver. We require that all rentals that need delivery be booked at least 3 months in advance, so we can schedule with our delivery personnel. It is up to the client to provide the venue or location’s delivery and pick-up days/times as well as any information about the roads or driveways leading to the delivery point. Most likely we will be pulling a 12′ or 16′ trailer and will need to be sure we can get in and turn around safely.
Delivery & Pick-up Fees: Orders must be a minimum of $300.00 to qualify for delivery & pick-up. Items must be re-packed in the originally furnished crates, boxes, etc. and ready for pick-up. Delivery & pick-up rates below are calculated on round trip mileage to and from Spindale, NC and event venue.
*All delivery fees are subject to additional cost for multiple loads needed for large rentals.
Typically, we don’t deliver over 100 mile radius. However, if needed, we will be happy to discuss your particular situation.
If your event is on the weekend, you may pick up your rental as early as the Thursday prior as long as no items are rented that evening, and the rentals will need to be returned by the following Monday after the event.
If your event is on a weekday, your rental can be picked-up the evening before the event and must be returned the day after the event.
All pick-up/drop-off times will be discussed at time of booking. If you need to change times you will need to contact us as soon as possible.
You may send someone you trust to pickup/ drop off the rentals if you choose, but we need name(s) and contact information.
If you choose to pick-up it will be your responsibility to insure you have proper transportations for all items. If items are damaged the replacement cost will be deducted from your insurance deposit.
For weekend events, please see the pick-up/drop-off hours below:
Thursday times for pick-up: 4pm-7pm
Friday times for pick-up: 1pm- 7pm
Sunday times for drop-off: 2pm-6pm
Monday times for drop-off: 3pm-7pm
It is the responsibility of the client to make sure all rental items are returned to any and all transportations bins provided (if applicable). Please be sure the person in charge of cleanup receives a copy of the Rental Pick-up form and the Rental Return instructions.
When you receive your items, please keep all packing material to use when re-packing your items for pick-up. We will include additional packing material to insure you have enough. Please pack items properly to insure no damage during transportation. Any linens rented should be placed in the dirty linens bag that is provided. Please inform us right away of any known damage to rental items.
If you are renting plates, flatware or glassware with us and you have hired a catering staff to service your event – they should be responsible for making sure items are wiped free of all food, sauces & debris and returned to all of our transportation bins. Please make sure all rental items are placed together in one central location for our delivery/pick-up team.
Yes we require a 15% deposit along with the Insurance Fee when booking your rentals. This must be paid in the form of cash or check unless paying for rental in full with a credit card.
Deposits are refundable if cancelled up to 3 months prior to event.
We charge 25% of the total rental cost (not including delivery) for insurance purposes. It is due along with your 15% deposit when booking your rentals. It is 100% refundable in the event of cancellation 3 months prior to event.
Once your rental items are received and checked for any missing or damaged items, we will refund the insurance fee less any cost that might apply for any lost or damaged items within 2 weeks.
All refunds will be made in the form of a check only. Please be sure we have a good mailing address for this reason.
You sure can! We will be happy to set up a payment plan for you.
The deposit and insurance fee are required at booking to hold all items.
After that is received there are 2 installments due.
Installment 1 = 50% of the remaining balance and is due 5 months prior to your event date.
Installment 2 = the remaining 50% and is due 30 days prior to your event date.
Installments can be paid in multiple payments, but each installment total MUST be paid by the due date or items may be forfeited.
All payment invoices may be sent via email through Square. You may pay with a card through the link or you may send a check through the mail with a copy of your invoice.
Yes, we will accept a credit card payment, however we prefer it be for the full rental amount.
If you are paying in 2 installments and would like to pay with a credit card, there will be a 3% charge added to both installment payments.
Initial deposits and insurance fees must be paid by check or cash for refund purposes unless paying for rental in full. There is no additional 3% fee if you pay the deposit by check and want to pay the remaining balance in full by credit card.
We send all credit card invoices by email. Also, we do not refund by credit card.
Of course! You may add rental items to your order at anytime. However, they are subject to availability and an additional deposit/payment may be required.
If you wish to drop items, it must not decrease the total rental cost by more than half. There will be a 3% change order fee for changes that decrease the original rental amount. If a refund is required for the changes, this will be added to the Insurance refund check that is sent after the event is completed.
No changes will be made within 7 days of the event date as we are pulling and getting ready for all the events starting the week of.
It’s ok, that’s why we have an insurance fee. If any items are missing or damaged we will deduct the repair/replacement cost from the insurance fee before any amount is refunded.
Example: if a plate is broken we would refund you the insurance fee minus the cost to replace the plate. We send documentation of damages including: a description of damage, a picture of the damage, and the replacement cost.
We do not charge for normal wear and tear or minor scratches that can be fixed easily.
All basic rentals must be cancelled 3 months prior to your event date.
We understand that inclement weather can adversely affect your event. For all outdoor events we require a safe, dry place for the duration of the rental to store any breakables and furniture. We will do all we can to get your rental items to you, however, if the weather makes it unsafe for our staff to deliver your rentals or if it could cause damage to the rental items, we will not deliver any part of your order. This determination is made at the sole discretion of the RCVR staff. If another safer delivery time within your rental period can be found we will do our best to accommodate the change, however, last minute changes to delivery times cannot be guaranteed. For the inconvenience, any items unable to be delivered, due to weather, will receive a 20% refund.
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