Our warehouse is right off Main St. in Spindale, N.C. which is about an hour from 5 major cities, Charlotte, Asheville, Morganton, Hickory, and Spartanburg, SC.

We are working on getting our name outside the building, but for now we do not have a sign because of zoning laws.

Our address is 124 Main St. Spindale, NC 28160. Some GPS want to put a N. or S. before the main which is fine. The building is right at a caution light and has rock on the front.

We would be happy to work with you in the rental selection process and let you visit the warehouse but the quickest way to get pricing, availability, and reserve your items is to submit the form on our Contact page. Please include your event date and all items you wish to rent. If you are requesting delivery, please be sure to include venue information. If you don’t see something on our website, please be sure to ask. We may have it, but we haven’t gotten it on the website yet.

We will send you a quote within 1-2 business days regarding item availability and pricing based on your list of items. From there you may make changes as needed.

Deposit is due with-in 7 days of the FIRST quote received to HOLD items. If an item on your quote is requested by someone else and your deposit is not paid, we will release the item(s) to the other person and remove it from your rentals.

From time to time for reasons unknown, the occasional email doesn’t make it through. We do our best to respond to all inquiries within 24-48 business hours. If you haven’t hear back regarding an inquiry please try again, because chances are we didn’t get it!

If you are inquiring about our Design Consulting or Event Design services, please submit a contact form with your information and we will contact you ASAP to set up your first design meeting.

Once you receive a quote from us, the deposit + Insurance Fee is due with-in 7 days to HOLD items. If an item(s) on your quote is requested by someone else and your deposit is not paid by the deadline, we will release the item(s) to the other person and remove it from your rentals. Please see “Do you require a deposit and is it non-refundable” below for more information on our deposit policy.

If you are requesting our Design Consulting or Event Design services, please be sure to let us know any items you know FOR SURE you would like so we can put them on HOLD until your design meeting. All deposits are due at design meeting to HOLD items any further. 

Yes, we do deliver. We require all rentals that need/desire delivery to be booked at least 3 months in advance so we can schedule with our delivery personnel. It is up to the client to provide the venue or location’s delivery and pick-up days/times as well as any information about the roads or driveways leading to the delivery point. Most likely we will be pulling a 16′ trailer and will need to be sure we can get in and turn around safety.

Delivery Fees start at*: $50 – 20 miles or less from warehouse, $100 – 20-40 miles from warehouse, $150+ for more than 40 miles from warehouse (miles are calculated one way, not roundtrip.) *All delivery fees are subject to additional cost for multiple loads needed for large rentals. 

Honestly, we don’t mind delivering 4 or 5 hours away. However, in the case we deliver far enough that it is better to stay a night or two for convenience with pick-up, we will require the delivery fee include hotel cost as well.

We can also do delivery meetings if arranged properly.

If your event is on the weekend, you may pick up your rental as early as the Thursday prior as long as no items are rented that evening, and the rentals will need to be returned by the following Monday after the event.

If your event is on a weekday, your rental can be picked-up the evening before the event and must be returned the day after the event.

All pick-up/drop-off times will be discussed at time of booking. If you need to change times you will need to contact us as soon as possible.

You may send someone you trust to pickup/ drop off the rentals if you choose, but we need name(s) and contact information.

If you choose to pick-up it will be your responsibility to insure you have proper transportations for all items. If items are damaged the cost will come out of your insurance fee.

A time must be scheduled between the hours below:

Thursday times for pick-up: 4pm-8pm
Friday times for pick-up: 1pm- 8pm
Sunday times for drop-off: 2pm-6pm
Monday times for drop-off: 3pm-8pm

Yes we require a 15% deposit along with the Insurance Fee when booking your rentals. This must be paid in the form of cash or check unless paying for rental in full with a credit card.

Deposits are refundable if cancelled up to 3 months prior to event for all basic rentals and up to 5 months for all rental services.

We charge 25% of the total rental cost (not including delivery) for insurance purposes. It is due along with your deposit when booking your rentals. It is 100% refunded in the event of cancellation.

Once your rental items are received and checked for any missing or damaged items, we will refunded the insurance fee minus any cost that might apply for any lost or damaged items within 2 weeks of the return of your items.

All refunds will be made in the form of a check only. Please be sure we have a good mailing address for this reason.

You sure can! We will be happy to set up a payment plan for you.

The deposit and insurance fee are required at booking to hold all items.

After that is received there are 2 instalments due.

Instalment 1 = 50% of the remaining balance and is due 5 months prior to your event date.

Instalment 2 = the remaining 50% and is due 30 days prior to your event date.

Instalments can be paid in multiple payments, but each instalment total MUST be paid by the due date or items may be forfeited.

All payment invoices are sent via email through Square. You may pay with a card through the link or you may send a check through the mail with a copy of your invoice.

Yes we do, BUT because of the outrageous fees associated with them we will only except a credit card payment for a FULL payment/instalment. We will not except multiple credit card payments for instalments.

If you are paying in 2 instalments and would like to pay with a credit card, there will be a 3% charge added to both instalment payments.

Deposits and Insurance Fees must be paid by check or cash for refund purposes unless paying for rental in full. There is no fee if you pay the deposit by check and want to pay the remaining balance in full by credit card.

We send all credit card invoices by email. Also we do not refund in any way by credit card.

Of course! You may add rental items to your order at anytime. However, they are subject to availability and an additional deposit/payment may be required.

If you wish to drop items, it must not decrease the total rental cost by more than half. There will be a 3% change order fee for changes that decrease the original rental amount. If a refund is required for the changes, this will be added to the Insurance refund check that is sent after the event is completed.

No changes will be made within 7 days of the event date as we are pulling and getting ready for all the events starting the week of.

It’s ok, that’s why we have an insurance fee. If any items are dirty, missing, stained, burned, or damaged we will deducted the repair/replacement cost from the insurance fee before any amount is refunded.

Example: if a plate is broken we would refund you the insurance fee minus the cost to replace the plate. We send documentation of damages including: a description of damage, a picture of the damage, and the repair/replacement cost.

We do not charge for normal wear and tear or minor scratches that can be fixed easily.

All basic rentals must be cancelled 3 months prior to your event date and all rental services (Design consulting or Event Styling) must be cancelled 5 months prior to your event date to receive a refund of your deposit.

We know you can’t control the weather, but we can’t either.

For all outdoor events we require a safe, dry place for the duration of the rental to store any breakables and our stained/upholstered furniture. We will do all we can to get your rental items to you, however, if the weather makes it unsafe for our staff to deliver your rentals or if it could cause damage to the rental items, we will not deliver any parts of your order deemed to be unsafe. This determination is made at the sole discretion of the RCVR staff. If another safer delivery time within your rental duration can be found we will do our best to accommodate the change, however, last minute changes to delivery times cannot be guaranteed. For the inconvenience, any items unable to be delivered, due to weather, will receive a 20% refund.